General Terms and Conditions:
Introduction
1. Management is not responsible for Passenger’s luggage/baggage/belongings inside the bus/office.
2. The Management reserves the right to cancel, postpone, change or delay the vehicle without assigning any reason, and to change the sitting arrangements in case of emergency.
3. Passengers are requested to report 15 minutes in advance. The bus will not wait for passengers who are late.
4. There is no refund on cancellation of Pre/Postponed tickets.
5. The coaches and the passengers are covered by insurance. In the event of accidents and consequential injury, loss of life and any other damages, such contingencies are covered by the insurance Company.
6. Changes to date or time can be made to your booking if you notify us at least one day prior to the scheduled departure time.
7. Pets and Animals are not allowed inside the bus.
8. For children above 5 Years full ticket is compulsory.
9. Within 24 hours from station main departure time there is no Pre/Postpone ticket.
10. Difference Amount will not be refunded, in case of Pre/ Postpone ticket cases.
11. The company shall not be responsible for any delay or inconvenience caused during the journey due to breakdown of the vehicle or other reasons beyond the control of the company.
12. The trips are subject to cancellation or postponement due to breakdown of the vehicle or insufficient passengers for the trip. Under such circumstances passengers will be intimated immediately through email / phone and the ticket amount will be refunded. No passenger will be taken on the wayside. Baggage and Luggage will be booked at owner's risk subjected to the acceptance by BAE Bus.
13. BAE Bus shall have no liability for damage to articles not permitted to be contained in checked baggage as per the provisions of the Conditions of Carriage (including, without limitation, fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers,
personal electronic devices, negotiable papers, camera, TV, securities, or other valuables, business documents, passports and other identification documents).
14. 1 piece of luggage will be accepted free of charge per passenger. Excess items will be chargeable
15. Company is not responsible for non-receipt of SMS/Email for booking confirmation for any reason which is beyond our control.
Note: - Carrying explosive items and legally prohibited materials on the bus is strictly forbidden. If found, passengers shall not be allowed to board the bus nor ticket amount will be refunded.
* Carton Boxes and Gunny bundles will be chargeable.
* Passengers are not allowed to eat Food inside the Bus.
Refund
Refund Will take 72 working hours for wallet, 4-7 bank working days for Net Banking or 7-21 bank working days in case of Credit Card/Debit Card booking.
Cancellation Policy:
Less than 6 hours from the station departure time 100% Cancellation Charges
Between 6 Hrs to 8 Hrs from the station departure time 70% Cancellation Charges
Between 8 Hrs to 12 Hrs from the station departure time 60% Cancellation Charges
Between 12 Hrs to 24 Hrs from the station departure time 50% Cancellation Charges
Between 1 to 30 days before station departure time 15% Cancellation Charges